Shipping

Free Shipping!

All domestic orders ship free of charge unless an expedited shipping method is chosen or you are eligible for wholesale quantity discounts.

Expedited Shipping

Expedited shipping is available in the contiguous United States. 3-day service adds $10.00 to your order and 2-day service costs an extra $20.00. We are unable to expedite oversized items unless you phone us and make special arrangements. If you desire overnight shipping, we can provide you with a quote, but your order must be placed by noon (PST) for us to get it out the same day. We charge actual shipping (what FedEx charges us) for overnight shipping and this amount is determined by the weight and size of the package.

If your order is placed before 12:00 PST (3:00 pm EST), it will ship the same day. Of course, this does not include serviced items and special requests, or the exceptions mentioned below in Shipping Restrictions. The term “days” in our policy always refers to business days – Monday through Friday, holidays excluded.

Here are some examples of transit times using our expedited shipping:

  • A “1-day” (or “overnight”) order, if it ships on Monday, will arrive on Tuesday.
  • A “2-day” that ships on Monday will arrive on Wednesday.
  • A “3-day” that ships on Monday will arrive on Thursday.

Shipping Restrictions

If an item is flagged to ship either USA Only or USA Contiguous States Only, it may not be exported outside the United States, typically either because it is subject to CITES (Convention on International Trade in Endangered Species)  or USFWS (U.S. Fish and Wildlife) regulations or due to its dangerous nature. Dangerous goods requiring ground transport cannot be expedited. Oversized items cannot be expedited unless you call to make arrangements for this in which case you will be charged actual freight.

Hazardous Materials Shipping

By law, items with a HAZMATflame50 must conform to federal hazardous material regulations when shipped. All carriers who are certified to handle Hazardous Materials (such as FedEx) charge a fee to handle HAZMAT packages, so we must add this to your shipping charge. We do not keep any of this fee. We only ship HAZMAT items with FedEx. There is one HAZMAT fee per package, so it may be in your interest to consolidate your purchase of Ivoroid and Tortoise products as much as possible.

SIGNATURE REQUIRED: A signature is required for all HAZMAT packages upon delivery, so be sure you have your package shipped to an address where someone is available during normal business hours.

Insurance

All orders that we ship in the USA are insured, but in some cases, it will take several weeks to complete a claim for you.

Returned Packages

Please see the Returns page to learn about how to get a return authorization number (RMA) from LMI. If a package is returned by the carrier without an RMA or other permission from LMI (refused by recipient, carrier unable to get a signature or customs/import fees are not paid, etc.) then you will be charged for the return shipping. These charges normally far exceed the original shipping charge. We will refund you for the returned merchandise when it arrives here, but we will not refund your original shipping charge.

Taxes/Import Duties

The charges for your country’s taxes or import duties are not included in your payment to us for your purchase or shipping. These costs, if any, are your additional responsibility. It is your obligation to understand your country’s customs and import rules and restrictions. If a package is returned to us because you are unable to pay for customs clearance and taxes, or otherwise clear a package through customs, or if you refuse delivery, you will be charged for the return shipping charges and for any other charges accrued as a result. These charges can be substantial. Reimbursement for merchandise will occur only after it is returned to LMI.

All international deliveries require a signature for receipt of the package.