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Help Center

Resources for Guitar Builders

Placing Your Order

Helpful tips can be found here! Please don’t hesitate to contact us if you need help making a selection or using our website.

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Shipping

LMI ships all around the world. Learn more about shipping rates, import/export restrictions and more!

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Returns & Exchanges

We want you to be 100% happy with your order. If there is a problem we will work to find the easiest way to rectify it!

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Contact Us

LMI’s friendly staff welcomes your calls and emails!

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Help Center

Why Choose Luthiers Mercantile?

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Breadth of Inventory

We are one stop shop for the instrument builder and repair person, featuring the world’s broadest selection of tonewood, innovative, professional tools and essential shop supplies. Our offerings change often, so be sure the check our website frequently. All of our available products are posted on this website, but if you are having difficulty finding something, please call or email!

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Expertise

Years of experience help us to expertly source and prepare our fine woods for luthiers the world over -taking care of all the cumbersome import paperwork so you don’t have to! LMI are recognized experts in chain-of -custody documentation so you can order with confidence. If you need help selecting wood or a tool for your next project, or if you need more information about the goods you’ve received, please do not hesitate to contact us!

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Reputation

We pride ourselves on having established relationships with discerning customers that last decades. We look forward to listening to our customer’s needs and going the extra mile to make sure your order is right -even hand selecting wood to your specifications. Our reputation for excellent customer service is something we cherish and hope to build on in the years ahead!

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Beginner Friendly

With such a broad inventory, we are able to offer great woods at every price point. Our Kit Wizard give you the power to create a kit that takes advantage of our incredible wood selection. And you will find no better place to begin learning the craft than this website, with it’s hundreds of article, videos and in depth product information! Still have questions? Feel free to call or email.