International Shipping

International shipping costs are based primarily on the weight and size of the package (not the cost of the order). Add the items to your shopping cart. The website will give you an accurate quote with several options before you complete the order.

The carrier, the type of service you choose, and the shipping address, all have an effect on the shipping cost.

The website is remarkably accurate when calculating shipping rates but when odd-sized items are combined, it will occasionally make an error. In those cases, your order will be placed on hold and we will contact you to report the actual, correct shipping rate and arrange for payment.

Please note that arrival times for USAIR (least expensive) shipping can sometimes be lengthy. Tracking for USAIR packages falls short of what is provided by Global Priority Mail service or FedEx. In the very rare cases where an order is lost, it can sometimes take several weeks or longer before we can issue a refund or replacement.

When checking out, if you only see the ‘pick up in-store’ (will-call) option shown (and no mail or FedEx options appear) you must remove any restricted items from your cart. These items (typically either shell, hazardous/dangerous goods, or CITES regulated species) are clearly indicated as such on the product page where the item is ordered.

International Taxes/Import Duties

The charges for your country’s taxes or import duties are not included in your payment to us for your purchase or shipping. These costs, if any, are your additional responsibility. It is your obligation to understand your country’s customs and import rules and restrictions. If a package is returned to us because you are unable to pay for customs clearance and taxes, or otherwise clear a package through customs, or if you refuse delivery, you will be charged for the return shipping charges and for any other charges accrued as a result. These charges can be substantial. Reimbursement for merchandise will occur only after it is returned to Luthiers Mercantile.

All international deliveries require a signature for receipt of the package.