“I really appreciate the extra mile you guys are going to make sure your customers are satisfied. I have a degree in business and I've studied all that stuff about how companies are doing their best to keep their customer satisfied through marketing and incentives, but I can't think of another company (in any field) that makes me as satisfied as you guys do. I'm sure there are some places that sell materials here in Japan, but even with extra cost of shipping and customs fee, I prefer to buy from LMI, because I can trust LMI's service and quality of materials. No marketing and incentives can match the solid good service and I'm a very happy LMI customer.”
The fret leveling kit, designed by John S. Bogdanovich, is composed of a Pearwood sanding block shaped to fit frets, both a 3" and a 2" straight solid steel pin and steel wool. The pins are used to check flatness of the frets relative to one another. The 2" pin is for the upper frets where they are closer together. Place the pin across three frets and try to rock it back and forth. A clicking sound will reveal a high fret. Mask off the fingerboard with tape and lightly sand down the fret using the Pearwood sanding block. Begin with medium grit sandpaper and work toward finers grits as desired. Recheck for flatness with the pin and repeat if necessary. When flat, polish with the steel wood included. Repeat up the fingerboard.