Unsolicited
Testimonials |
I received my order today and I just wanted to tell you thanks. The wood is exactly what I wanted, absolutely beautiful, the packaging was great and I'm looking forward to buying more from you.
I've purchased tonewoods from other vendors and ebay before, but even the best from them doesn't compare to the quality and value of what I bought from you.
Thanks again!
D. E.
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I really appreciate the extra mile you guys are going to make sure your customers are satisfied. I have a degree in business and I've studied all that stuff about how companies are doing their best to keep their customer satisfied through marketing and incentives, but I can't think of another company (in any field) that makes me as satisfied as you guys do. I'm sure there are some places that sell materials here in Japan, but even with extra cost of shipping and customs fee, I prefer to buy from LMI, because I can trust LMI's service and quality of materials. No marketing and incentives can match the solid good service and I'm a very happy LMI customer.
I. T. Japan |
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I just have to say thank you for the great wood and especially the great
service. I built my first guitar over this past year, a solid body
electric, and your mahogany and maple were exquisite. Even the grade "A"
flame maple looked magnificent once the guitar was finished. I was going
for economy, trying to stay below $1000, but it honestly looks like it's
worth more than what I paid. The people I talked to, also, were too kind.
It's been great, and I'm sure I'll use you again to tackle my first
acoustic.
M. K. |
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By the way, the pre-carved classical Spanish cedar necks that I ordered a while back are absolutely fantastic! The workmanship on them it outstanding, they hardly need any finish sanding. They are so good, hardly makes creating your own worth while. I have ordered pre carved necks from other vendors and they have all required some sanding to smooth out the cuts made by the CNC/Duplicator, but not these, they are absolutely perfect.
Tracy |
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I ordered some wood from you,two years ago,and still can find no match!you are the best!
R.C. Brazil |
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I just want to thank you for your professionalism in dealing with a small time "classical" guitar maker like me. I enjoy the professional relationship that I have with you. I always get exactly what I ask for and usually more!
B. D. |
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thanks a lot for the materials you choose for me. They are absolutely great! This is the way, I like ordering via internet, when I can rely on the business-partner!
H. D. Germany
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I just had to thank you for some really great service. On Friday 3rd
November I sent a very small order (Schneider Gramil and 1 end mill) to you.
With the weekend in-between I didn't expect it too soon. Well, 8.00am this
morning, Monday 6th November the Fed Ex guy delivered it.
That would be great service if I was in the 48 states, but I live over the
other side of the Atlantic in England. Truly amazing service for what must
be a miniscule profit margin. Great work.
C. S. Great Britain |
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I just wanted to drop you a note about my recent order which arrived
yesterday. I've alway been a bit nervous ordering wood sight unseen.
After seeing the range of variation at the GAL convention back in June, I
was particularly leary about ordering Koa without seeing it myself.
However, I ordered one of your Koa sets (low grade but cool colour). The
lady I talked to we very helpful and picked out a great set for me (I like
it more than most of what I saw in person at the GAL convention). She did
a great job picking out what I was after. Thanks
J. C. |
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Hallo,
I'm Gianluca Gualtieri from Italy. I received my order today. Let me tell you how I'am happy about the cocobolo you choose for me: it is exactly what I hoped it would be. Many thanks.
G. G. Italy |
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Hi everybody
from Quebec, Canada. I make three or four classical guitars
every year. Sometimes I buy my wood by EBAY, sometimes
from the different wood companies. For my last guitar I
have used your WCM - Red Ceder-master
grade, R19 – rosette, WICPREM – Indian Rosewood – premium, FPPLATINA8 – Pale,
blond shellac, and SLG1B – Schaller
Tuning machine. I have made my most beautiful guitar
in all points of view.
The sound is deep, clear and wonderful. Indian Rosewood is the red color, and
with FPPLATINA8 shellac, the guitar changes color with the
different intensity of the light. Very beautiful!
I will be seeing you again
for my next guitar.
Marci beaucoup.
J. B. |
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Dear
guys,
In the many years I've been getting great stuff (and advice)
from you, I'd come to always rely on you extreme courtesy,
competence and SPEED, but this time I was shocked.
Not 30 hours after I had e-mailed my request to Windsor
CA USA, I have the courier at my door in Venice ITALY EUROPE
with the bag of goodies: what kind of time-warp trick are
you guys working on?
I'm totally shocked, no word of praise can give justice
to such an astounding efficiency, so being left speechless
you'll have to make do with a simple THANK YOU.
Best
-Paolo S. |
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| Hi,
Ok, here are the pictures of my first two steel string
guitars. If
you'd like other pictures (more detail, other views,
etc.), let me know.
The ones labeled "rosewood" are the first
guitar which I made from your
deluxe serviced kit [not shown,ed.].
The ones labeled "mahogany" are from your
special high grade quilted
mahogany. For this one, I used a pre-carved neck and
radiused/slotted
fingerboard, but other than that I did all the "servicing"--bent
the
sides, put in the rosette (used your walnut rosette,
which looks great),
etc. Wow! As you maybe can see, I put maple binding on
the fingerboard,
which really looks great. I also used maple binding on
the body of the
guitar. The top is bearclaw sitka spruce--great figuring
in it.
LMI is unbelievably great. Your service is outstanding.
You always
answer my email questions quickly. I receive my shipments
in two days.
All the parts and tools have been excellent.
I'm working on 6 more guitars--a cutaway, a 12-string,
and an OM are the
next 3.
Thanks!
G. M.
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This is not a question, but just a message of thanks
and appreciation for being a steadfast, reliable company
with good value, far superior customer service, and tremendous
product.
So far, the quality of everything that I have ordered
from your company has been such that you've instilled
a faith in me that I have for very few other companies.
It's nice to be able to trust a company in this day and
age (and one that I've only dealt with over the internet,
no less!).
A particular example are the maple top plates I received
from you... I ordered your "lowest" grade 1/4" flame
maple for an experimental project but, seriously, the
piece I received far outclasses even some other vendors'
top-grade stuff. Your ebony was also superior.
Thanks again.
R. M. |
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I have just
finished my third guitar kit; two Classical and one Flamenco.
I am naturally still learning a lot about woodworking,
and have a lot of trouble with finishing, but these turned
out to be really nice guitars.
Each one better than the last. The parts you send are great quality. The
Flamenco has a sound, volume and projection that you only hear in high price
concert guitars. This is not me, it is your quality and William Cumpiano's
wonderful book together that make it work for me. Once I get better at finishes
I will really have something. Thanks for everything and I look forward to
me next kit arriving next week.
R W, Wellington, Florida |
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Hi,
I just received an order of two Ebony headplates, and wanted to let you know
how impressed I am. I've found ordering wood without inspecting it to be
a bit dubious at times, and have been disappointed on some occasions with
the quality of "first grade" woods. The headplates you sent me
are the type of quality I always hope for. Obtaining good quality exotic
woods can be quite a trying and costly task in Australia, suppliers like
your company make my life a lot easier! If the products I've just received
are an indication of the quality I can expect from LMI, I will definitely
be ordering more from you in the future.
R.M., Australia |
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Hello Chris!
This is Igor Porto, from Brazil, remember me? I'm writing to ask how are
you. And to thank you for the wonderful wood you supply. I've just finished
a bass with one of the AA Flame Maple tops I bought from LMI. It's awesome.
The customer completely freaked out when he received his bass.
I recently ordered some pre-cut Mother of Pearl inlays. The squares and diamonds
I had ordered before. This time I ordered the torch set also. I'll inlay
it on a guitar body I'm making, using one of the Zebrawood tops I bought
from LMI. I should be ordering more tops in a couple of months!
Thank you very much, and have a nice day!
I P, Brazil |
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Thanks very
much for repyling quickly.
After thinking about it for a couple of days, I've decided I'll go with this
fingerboard anyway. But thanks for your considerate service with regard to
returning it. Reminded me why I order from you guys.
R W,New Haven, CT
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Hello
from Germany,
Some time ago I bought from you a beautiful set of Palo Escrito -
look what came out of this set!
This wood looks beautiful (some spiderwebing like found on
good Brazilian RW) and sounds superb - very clear and strong. The top is made
from superb Bearclawspruce I got from you, too.
Thank you again for the wood and all the best,
Martin, Germany |
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Thanks.
The LMI chisels are the finest chisels on the market (even
better than the highly touted Japanese chisels in my opinion).
I am slowly building my collection and thought I needed
the 6mm chisel. I went back through
my records of previous
orders with LMI and realized I bought that one last year.
Thank you for being flexible.
Sincerely,
R W, Terry, MS
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I am floored
at how well you packaged my new AAA Englemann top to keep
it nice and pristine. The pressboard panels not only got
it here in perfect condition, but is the perfect material
to cut out a few more guitar templates. Also delighted
that you delivered a top with exactly the characteristics
I requested. It's perfect! Heck, this top is so nice I
brought a scrap piece to my office so I can play with it
while I sit in on conference calls, dreaming of building
another guitar!
B G, Austin, Texas |
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Hi Everyone!
I really want to express my appreciation for your woderful
service over the past several years through the growth
of my company. Enclosed are some pics of my nylon electric,
and several variations of my semi-hollow and hollowbody
guitars. I hope you enjoy them, and i would be honored
to see any of these pics in future issues of your catalog!!
My sincerest thanks once again, and take care,
M A, Emmaus, PA |
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I placed
my first order by phone last week. I was amazed at how
much faster the product got to me than what was promised. And all the
merchandise was great. I was so happy I just had to buy more! I wish
everyone was as committed to customer satisfaction as LMI. Thanks so much!
JH, Nashville TN
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Hello,
again!
I just received my package today, and I wanted to thank all of you for the
unusually good service. It´s not common practice these days, to be
as service minded, kind, helpful and thorough as you have shown to be. I
will
undoubtedly shop at LMI again and again in the near future.
Again, a BIG THANKS!
MB
Sweden
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must say that you guys offer great quality for the prices
you give. I recently ordered bone saddles and nuts from
you. They arrived in three days and there were no defects
in the parts...unlike other places I have ordered from
which sent me saddles with divits and large humps and
holes.
Thanks for your service.
ML
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The
wood arrived this morning. The Engelmann top is really
beautiful. Thanks a lot.
MM
Argentina
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Hello,
I am on my second guitar and thinking about my third. LMI has been invaluable
in this process.
Thanks,
KM
California
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Just
to say thanks for my order, arrived today, could not
believe the
speed and efficiency of you lot. Very impressed! Will obviously be in
touch in the not too distant future.
Regards
George Guitars
England
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Hi All;
I ordered some items last Friday. Salesperson was Kirk. I needed a wide ebony
bridge for a Kasha style bridge. He was kind enough to check the width
of the 12 string bridges and found one that met my needs. He told me that
I had missed the friday shipping cutoff and my package would leave monday
and that I should have it by Friday (the 16th) Received the package yesterday-!!.
The bridge blank is perfect. Great service-great stuff and very fast shipping--I'm
a happy guy!!
RL
Virginia |
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Dear LMI,
As a first time builder, I just want to say how pleased I am with the OM
KIt I ordered from LMI. The quality of the woods and the fit and finish
of the everything in the kit is first class. I highly recommend this kit
to any builder, first time or not!
The guitar plays and sounds incredible and that starts with good materials.
I'd like to thank all the staff at LMI for making my first experience a joy!
I will be seeing you again for number two.
A happy customer!
PN
Pennsylvania |
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